FAQ's & Shipping Info

  •  When will I receive my order?

Your order will reach you within around  7 to 12 days after dispatch for UK and European customers, and around 10 to 15 days for US, Canada and South American countries.

 

  • Are there international taxes, duties, etc. that I have to pay if the item is coming from abroad?

    Depending on the value of your order, your parcel may or may not be charged customs or import duties. 

    If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

    Unfortunately, these charges are out of our hands and vary widely from country to country, so we are unable to predict what your particular charges might be.

    For more accurate information, we would suggest getting in touch with your local customs office so you are not surprised if there are any unexpected delivery charges at your end.

    •  What do I do if I never received my order?

    If you have still not received your order after 20 days, please get in touch with us immediately to report this at  - admin@maisonartisan.co.uk - with you order and tracking number and we will do our best to investigate this for you.

    •  What do I do if I received a defective order?

    If your item is damaged or faulty, please let us know by emailing our customer service team at - admin@maisonartisan.co.uk - with your order number and pictures of the issue and will be happy to send you a replacement or a refund.

    • How do I contact your company if my question isn’t answered here? 

    We love to hear from our customers! So let us know your concerns, feedback or anything else you'd like to share via the contact page on the website, or emailing us at - admin@maisonartisan.co.uk - or by using the Live Chat option on our website.